FREE REPORT
5 Growth Success Factors Your Business Must Have To Make More Money
5 Growth Success Factors Your Business Must Have To Make More Money
Unique Experience Contact Points – Your Client’s Perspective
31st August 2004
Unique Experience Contact Points – Your Client’s Perspective
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Contact Point |
How well do we do it now (1-10)? |
Examples of others who do it well/poorly |
How could we make the client’s unique experience with us, at this point, 10/10? |
Priority |
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Website |
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Customer’s first phone call to your office |
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Your first call to customer |
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Visit to your office |
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Meeting room |
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Furniture & décor |
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Marketing Materials |
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Proposals |
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Face to face meetings – your present’n & grooming |
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Email responses & approaches |
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Newsletter |
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Printed reports etc. |
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Products |
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Packaging |
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